File a Claim
Something broken? You don't have to play general contractor. One phone call gets a licensed technician out to your home. You pay the flat service fee at the visit and we coordinate the rest of the covered repair or replacement.
Two Phone Numbers, One for Each Era of Contract
If you are not sure which line to call, start with the current line. Our team will route you correctly if your contract pre-dates the cutover.
Phone is the fastest way to open a claim. Our claim representatives can confirm coverage, dispatch a technician, and answer questions about your contract on a single call.
What to Have Ready
You don't need any of this to get started, but having it on hand will make the call shorter and the dispatch faster.
If you cannot find your policy number, we can look up your account by name, address, or phone number. Just call and we will pull your file.
- Your policy or contract number, if you have it
- The property address on file
- Which item is failing (system, appliance, model if known)
- A short description of what is happening
- The best phone number for the technician to reach you
- Available time windows for a service visit
What Happens After You Call
The same four steps apply to every covered claim. No surprises.
Call the Claims Line
We pull up your policy, confirm coverage on the failing item, and open a service ticket on the spot.
We Dispatch a Technician
Your service request is assigned to a licensed, vetted technician from our nationwide network. They contact you to schedule the visit.
You Pay the Service Fee
One flat fee at the visit. No diagnostic charges, no trip fees, no negotiating with contractors after the fact.
We Repair or Replace
The technician performs the covered repair under your plan. If the item cannot be reasonably repaired, we coordinate replacement under the terms of your contract.
Workmanship Coverage
If the same covered issue recurs within the workmanship period, the technician returns under the original ticket at no additional service fee. The fix needs to hold.
No Annual Claim Cap
There is no annual cap on the number of claims you can file as long as the items are covered under your plan and within the per-incident coverage limits in your contract.
Fast Dispatch
Most regions support same-day or next-business-day appointments for high-priority claims like HVAC, plumbing, and refrigeration failures.
Quick Answers
Phone is the fastest way to open a claim and confirm coverage. Our representatives can pull your account, dispatch a technician, and answer questions on a single call. Call (800) 944-3858 for current contracts or (866) 237-4980 for legacy contracts.
A flat charge you pay the technician at the visit. It replaces the diagnostic and trip fees you would otherwise pay separately. The exact amount depends on your plan and contract.
GlobalHome USA dispatches from a vetted, licensed nationwide network, which keeps quality consistent. If you have a strong preference for a contractor you have used before, call us before scheduling. In many cases we can authorize that contractor to perform the work under your plan.
If a covered item cannot be reasonably repaired, we coordinate replacement under the terms of your policy. You do not write a second check beyond the flat service fee already paid at the visit. Replacement caps and like-kind matching rules are described in your contract.
Yes. If the same covered issue recurs within the workmanship period, call us and we will send the technician back under the original service ticket at no additional service fee.
Most regions support same-day or next-business-day appointments for high-priority claims like HVAC, plumbing, and refrigeration failures. Time of day, region, and technician availability all affect the schedule.
Want the full FAQ? See all 22 home warranty questions.
Real Reviews From After the Job Is Done
Every claim ends with a survey. These are recent verified responses from homeowners after their service was completed.
Call the Claims Line
Have your policy number handy if you can find it, but don't wait. We will look up your account by name and address.